Turn visitor reviews into a weekly action plan.
Museums, zoos, theme parks, leisure parks and tourist sites: centralise your Google and TripAdvisor reviews, spot recurring issues, act before they drag your rating down.
You already have the data.
You just don't have the time.
- Reviews scattered across Google, TripAdvisor, and more
- Reading hundreds of reviews is exhausting
- Patterns in complaints get missed
- Issues discovered too late after bad PR or worse
Weekly operational insights
How it works
Connect or Import
Link your Google Business and TripAdvisor pages, or import reviews via API.
We Classify
123Hector categorizes each review by operational aspect: cleanliness, toilets, queues, staff, signage, and more.
Weekly Digest
Every Monday, get a digest in your inbox plus access to a simple dashboard.
Who 123Hector is for
Built for venues with steady visitor flow and public reviews. Each vertical has its own operational patterns — we track them all.
Museums & monuments
Scenography, mediation, accessibility, queue management.
Zoos & aquariums
Crowding at popular exhibits, food, accessibility, signage.
Theme parks
Ride queues, closures, food pricing, staff attitude.
Tourist attractions
Castles, heritage sites, visitor centres, photo spots.
Leisure parks
Tree-top adventure, water parks, family leisure.
Airports
Security queues, signage, parking, baggage, delays.
Sample Weekly Report
Louvre Museum Weekly Digest
Week of January 20–26, 2026 • 127 reviews analyzed
The toilets near the Egyptian wing were absolutely filthy. Paper everywhere, no soap.
Waited 20 minutes for the restroom and it wasn't even clean.
Suggested action: Increase cleaning frequency in Egyptian wing restrooms, especially during peak hours (10am–2pm).
Spent over an hour waiting to get in. They need better crowd management.
The line for tickets was insane. Why no mobile tickets?
Suggested action: Promote online ticket purchase; add signage for timed-entry slots.
The staff at the information desk was incredibly helpful and patient.
Security was a bit rude but the guides made up for it.
Suggested action: Share positive feedback with front-desk team. Brief security on visitor experience standards.
Simple, honest pricing
Starter
excl. VAT
- ✓ Up to 1 Place
- ✓ Automatic review sync up to 100 reviews per month
- ✓ Weekly email digest
- ✓ Aspect analysis
Pro
excl. VAT
- ✓ Up to 5 Places
- ✓ Automatic review sync up to 250 reviews per month
- ✓ Weekly email digest
- ✓ Aspect analysis
Enterprise
excl. VAT
- ✓ Up to 10 Places
- ✓ Automatic review sync up to 500 reviews per month
- ✓ Weekly or daily email digest
- ✓ Aspect analysis
- ✓ Priority support
No commitment • Cancel anytime
Your reviews are already talking. Are you listening?
Get a free analysis of your venue's public reviews. See what visitors complain about most and what you're doing right. No account needed, no strings attached.
The 48-hour window
Based on observed patterns, nearly one third of negative reviewers disengage within 48 hours.
Blind spots cost you
Issues buried in reviews go unnoticed for months while they keep driving visitors away.
Data, not guesswork
See the exact aspects visitors mention most so you act on evidence, not assumptions.
We only analyze publicly available reviews. No login or account access required.
Frequently Asked Questions
Which review platforms are supported?
Google Reviews and TripAdvisor today. Other sources can be added on request.
From how many reviews per month is 123Hector relevant?
From around 50 reviews per month, patterns become statistically reliable. Below that, you still receive every verbatim classified by aspect.
How are issues categorised?
Each review is analysed by AI and classified against 12 operational aspects: cleanliness, toilets, queues, staff, signage, accessibility, pricing, crowding, food, shop, security, exhibition quality.
Do my reviews stay private?
Reviews are public by nature. 123Hector never republishes them and never shares them with third parties. Your analyses stay in your private workspace.
Can I export the data?
Yes. Classified reviews and weekly reports are exportable from the dashboard.
Is there a free trial?
You can request a free audit of your reviews without creating an account. Paid plans are commitment-free.
How long to get up and running?
Setup takes about 5 minutes. Your first digest arrives the following day.
Does it work outside of French?
Yes. 123Hector analyses reviews in French and English today. More languages are coming.