Every review read. Every problem ranked. Every reply drafted.
123Hector collects your Google and TripAdvisor reviews, sorts what visitors say into operational aspects (cleanliness, queues, staff, food...), tells you what to fix first, and drafts a reply to every review in your customer's language. One dashboard per venue, a digest in your inbox every week.
Everything 123Hector does with your reviews
Replies are the visible part. Underneath, the same reviews feed a dashboard, a ranked list of problems, trends, translations and a digest, so the whole team knows what to do, not only what to say.
Google and TripAdvisor, connected
Your Google Business Profile, your public Google reviews or your TripAdvisor listing, synced automatically. New reviews arrive on their own.
Analysis by operational aspect
Every review is sorted into 50+ aspects (cleanliness, toilets, queues, staff, food, accessibility, signage, parking...) with the sentiment for each one. What visitors say becomes something you can count.
A dashboard per venue
An overall sentiment gauge, the issues to address ranked by frequency and severity, the trend against the previous period, and a real quote as evidence for each.
A reply drafted for every review
Specific to what the customer wrote, in the language they wrote it, with a translation so you never publish what you cannot read. You approve, adjust if you like, publish.
Foreign reviews, translated
A German, Japanese or Dutch review reads in your language in one click. You understand every visitor, not only the ones who write in yours.
AI insights and action items
For any period you pick: what is going well, what is getting worse, and concrete actions to take, each backed by the reviews that justify it.
A digest every week, or every morning
Every Monday, the week's issues and the action items land in your inbox. Daily if you prefer. Nobody needs to log in to know.
Several venues, one account
One dashboard per place, a history of reports, and a single view of which site needs attention this week.
You already have the data.
You just don't have the time.
- Reviews scattered across Google, TripAdvisor, and more
- Unanswered reviews telling future visitors nobody is listening
- Reading hundreds of reviews is exhausting
- Patterns in complaints get missed
- Issues discovered too late after bad PR or worse
What you get instead
How it works
Connect or Import
Link your Google Business Profile and TripAdvisor listing, or import reviews. Sync runs on its own from then on.
AI reads, sorts and drafts
Each review is classified by operational aspect and sentiment, ranked with the others, and gets a reply drafted in its own language.
Dashboard and digest
Open the dashboard whenever you like; every Monday the digest brings the week's issues and action items to your inbox.
Never leave a review unanswered again
An unanswered review tells every future visitor that nobody is listening. 123Hector removes the blank-page problem: the reply is already written, you just approve it.
In your customer's language
A German review gets a German reply, a Spanish one a Spanish reply. Automatically detected, every time.
A translation to check everything
You see what the customer says and what the reply says, both in your language. You never publish something you cannot read.
Specific, never robotic
Each reply addresses the exact point the customer raised. No copy-paste templates your visitors have read a hundred times.
Two free tools, no account needed
Free audit of your reviews
Give us your venue's name: you get what visitors complain about most, what they praise, and the first replies to write. By email, in a few minutes.
Free review reply generator
Paste one review, get a reply in its language. Try the quality on a real case before you decide anything.
Who 123Hector is for
Built for venues with steady visitor flow and public reviews: leisure and culture first, and it works just as well for hotels, restaurants and campsites. Each vertical has its own operational patterns, we track them all.
Museums & monuments
Scenography, mediation, accessibility, queue management.
Zoos & aquariums
Crowding at popular exhibits, food, accessibility, signage.
Theme parks
Ride queues, closures, food pricing, staff attitude.
Tourist attractions
Castles, heritage sites, visitor centres, photo spots.
Leisure parks
Tree-top adventure, water parks, family leisure.
Airports
Security queues, signage, parking, baggage, delays.
Sample Weekly Report
Louvre Museum Weekly Digest
Week of January 20–26, 2026 • 127 reviews analyzed
The toilets near the Egyptian wing were absolutely filthy. Paper everywhere, no soap.
Waited 20 minutes for the restroom and it wasn't even clean.
Suggested action: Increase cleaning frequency in Egyptian wing restrooms, especially during peak hours (10am–2pm).
Spent over an hour waiting to get in. They need better crowd management.
The line for tickets was insane. Why no mobile tickets?
Suggested action: Promote online ticket purchase; add signage for timed-entry slots.
The staff at the information desk was incredibly helpful and patient.
Security was a bit rude but the guides made up for it.
Suggested action: Share positive feedback with front-desk team. Brief security on visitor experience standards.
Founder offer: Pro at -50% for 3 months.
We're picking our very first clients. Get the Pro plan at half price for 3 months. In exchange, you let us put your logo on the site and give a short testimonial once you've seen results.
Simple, honest pricing
Starter
excl. VAT
- ✓ Up to 1 Place
- ✓ Automatic review sync up to 100 reviews per month
- ✓ Weekly email digest
- ✓ Aspect analysis
Pro
excl. VAT
- ✓ Up to 5 Places
- ✓ Automatic review sync up to 250 reviews per month
- ✓ Weekly email digest
- ✓ Aspect analysis
Enterprise
excl. VAT
- ✓ Up to 10 Places
- ✓ Automatic review sync up to 500 reviews per month
- ✓ Weekly or daily email digest
- ✓ Aspect analysis
- ✓ Priority support
No commitment • Cancel anytime
Your reviews are already talking. Are you listening?
Get a free analysis of your venue's public reviews. See what visitors complain about most and what you're doing right. No account needed, no strings attached.
The 48-hour window
Based on observed patterns, nearly one third of negative reviewers disengage within 48 hours.
Blind spots cost you
Issues buried in reviews go unnoticed for months while they keep driving visitors away.
Data, not guesswork
See the exact aspects visitors mention most so you act on evidence, not assumptions.
We only analyze publicly available reviews. No login or account access required.
Frequently Asked Questions
Which review platforms are supported?
Google Reviews and TripAdvisor today. Other sources can be added on request.
Does 123Hector write the replies to my reviews?
Yes. The AI drafts a reply for every review, specific to what the customer wrote, in the language the review was written in. You check it, adjust it if you want, and publish in one click.
What if the review is in a language I don't speak?
The reply is written in the review's language (Spanish, German, English...), and you get a translation of both the review and the reply in your own language. You always know exactly what you are publishing.
From how many reviews per month is 123Hector relevant?
From around 50 reviews per month, patterns become statistically reliable. Below that, you still receive every verbatim classified by aspect.
How are issues categorised?
Each review is analysed by AI and classified against more than 50 operational aspects: cleanliness, toilets, queues, staff, signage, accessibility, pricing, crowding, food, shop, parking, exhibitions, and more. Each aspect carries its own sentiment, so the same review can praise the guides and complain about the queue.
Do my reviews stay private?
Reviews are public by nature. 123Hector never republishes them and never shares them with third parties. Your analyses stay in your private workspace.
Can I export the data?
Yes. Classified reviews and weekly reports are exportable from the dashboard.
Is there a free trial?
You can request a free audit of your reviews without creating an account. Paid plans are commitment-free.
How long to get up and running?
Setup takes about 5 minutes. Your first digest arrives the following day.
Does it work outside of French?
Yes. 123Hector analyses reviews in French and English today. More languages are coming.